Coronavirus Travel Update

07 Sep 2020

The team at MW Tours wish to advise that due to COVID-19 concerns and the ongoing restrictions around the world, we have had to make the unfortunate decision to suspend upcoming travel arrangements. 

The safety and wellbeing of our clients is our first and highest priority and in light of this, we have no choice but to suspend all tours between now and 31 December 2020, effective Monday 7 September. 

Our current priority is assisting those who are currently travelling and those due to depart in the next 7 days.  We will be in contact with you either directly or through your travel agent as soon as possible.  All suspended tours will have the funds placed on hold for future travel until 31 Dec 2022, however the future travel must be booked at least 60 days in advance. As many of our tours include airfares and other transport provided by third parties, we will be working with these third parties to reduce out-of-pocket costs to the traveller. New tours may be subject to price increases depending on seasonality and availability.

Tours departing on/before 31 December 2020: 

Our reservations team will be reaching out to either the passenger or the travel agent to discuss rebooking options.  Should you have any questions, please do not hesitate to contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au

Tours departing on/after 1 January 2021: 

If you wish to cancel your tour completely with MW Tours, our standard terms and conditions will apply. We will endeavour to recover as much monies possible and refund this to you or your Travel Agent, however our standard change and cancellation terms apply. 

If you have already cancelled due to the COVID-19 Pandemic, we may have agreed new terms and conditions with our suppliers and airlines, which cannot be rescinded.  The terms and conditions agreed to at the time of cancellation will remain in place. 

We appreciate how stressful this situation is and we thank you for your patience and understanding in these unprecedented times and that we are doing our best to communicate with all concerned as quickly as we can. 

 

29 Jun 2020

The team at MW Tours wish to advise that due to COVID-19 concerns and the ongoing restrictions around the world, we have had to make the unfortunate decision to suspend upcoming travel arrangements. 

The safety and wellbeing of our clients is our first and highest priority and in light of this, we have no choice but to suspend all tours between now and 17 September 2020, effective Monday 29 June. 

Our current priority is assisting those who are currently travelling and those due to depart in the next 7 days.  We will be in contact with you either directly or through your travel agent as soon as possible.  All suspended tours will have the funds placed on hold for future travel until 31 Dec 2021, however the future travel must be booked within 12 months of your original tour date. As many of our tours include airfares and other transport provided by third parties, we will be working with these third parties to reduce out-of-pocket costs to the traveller. 

 

Tours departing on/before 17 September 2020: 

Our reservations team will be reaching out to either the passenger or the travel agent to discuss rebooking options.  Should you have any questions, please do not hesitate to contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au

 

Tours departing on/after 17 September 2020: 

If you wish to cancel your tour completely with MW Tours, our standard terms and conditions will apply. We will endeavor to recover as much monies possible and refund this to you or your Travel agent, however our standard change and cancellation terms apply. 

If you have already cancelled due to the COVID-19 Pandemic, we may have agreed new terms and conditions with our suppliers and airlines, which cannot be rescinded.  The terms and conditions agreed to at the time of cancellation will remain in place. 

 

We appreciate how stressful this situation is and we thank you for your patience and understanding in these unprecedented times and that we are doing our best to communicate with all concerned as quickly as we can. 

 

11 May 2020

The team at MW Tours wish to advise that due to COVID-19 concerns and the ongoing restrictions around the world, we have had to make the unfortunate decision to suspend upcoming travel arrangements.

The safety and wellbeing of our clients is our first and highest priority and in light of this, we have no choice but to suspend all tours between now and 31 July 2020, effective Monday 11 May.

Our current priority is assisting those who are currently travelling and those due to depart in the next 7 days.  We will be in contact with you either directly or through your travel agent as soon as possible.  All suspended tours will have the funds placed on hold for future travel until 31 Dec 2021, however the future travel must be booked within 12 months of your original tour date.. As many of our tours include airfares and other transport provided by third parties, we will be working with these third parties to reduce out-of-pocket costs to the traveller.

Tours departing on/before 31 July 2020:

Our reservations team will be reaching out to either the passenger or the travel agent to discuss rebooking options.  Should you have any questions, please do not hesitate to contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au.

Tours departing on/after 31 July 2020:

If you wish to cancel your tour completely with MW Tours, our standard terms and conditions will apply. We will endeavor to recover as much monies possible and refund this to you or your Travel agent, however our standard change and cancellation terms apply.

If you have already cancelled due to the COVID-19 Pandemic, we may have agreed new terms and conditions with our suppliers and airlines, which cannot be rescinded.  The terms and conditions agreed to at the time of cancellation will remain in place.

We appreciate how stressful this situation is and we thank you for your patience and understanding in these unprecedented times and that we are doing our best to communicate with all concerned as quickly as we can.

 

06 April 2020

The team at MW Tours wish to advise that due to the escalating COVID-19 situation and the ongoing restrictions around the world, we have had to make the unfortunate decision to suspend upcoming travel arrangements.

The safety and wellbeing of our clients is our first and highest priority and in light of this, we have no choice but to suspend all tours between now and 15 May 2020, effective Monday 6 April.

Our current priority is assisting those who are currently travelling and those due to depart in the next 7 days.  We will be in contact with you either directly or through your travel agent as soon as possible.  All suspended tours will have the funds placed on hold for future travel until 31 Dec 2020. As many of our tours include airfares and other transport provided by third parties we will be working with these third parties to minimise costs and maximise credits.

Tours departing on/before 15 May 2020:

Our reservations team will be reaching out to either the passenger or the travel agent to discuss rebooking options.  Should you have any questions, please do not hesitate to contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au.

Tours departing on/after 16 May 2020:

If you wish to cancel your tour completely with MW Tours, our standard terms and conditions will apply. We will endeavour to recover as much monies possible and refund this to you or your Travel agent, however our standard change and cancellation terms apply.

If you have already cancelled due to the COVID-19 Pandemic, we may have agreed new terms and conditions with our suppliers and airlines, which cannot be rescinded.

We appreciate how stressful this situation is and we thank you for your patience and understanding in these unprecedented times and that we are doing our best to communicate with all concerned as quickly as we can.

 

16 March 2020

The team at MW Tours are extremely sorry to advise that due to the escalating COVID-19 situation and the ongoing restrictions being implemented, we have had to make the unfortunate decisions on upcoming travel arrangements.

The safety and wellbeing of our clients is our first and highest priority and in light of this, we have no choice but to suspend all tours between now and 15 April 2020, effective Monday 16th March.

Our first priority is assisting those who are currently travelling and those due to depart in the next 7 days.  We will be in contact with you either directly or through your travel agent as soon as possible.  All suspended tours will have the funds placed on hold for future travel until 31 Dec 2020. As many of our tours include airfares and other transport provided by third parties we will be working with these third parties to minimise costs and maximise credits.

 

Tours departing from 16 April 2020,

If you wish to cancel your tour completely with MW Tours, our standard terms and conditions will apply. We will endeavour to recover as much monies possible and refund this to you or your Travel agent.

If you have already accepted different or amended terms and conditions, or have already cancelled due to the COVID-19 Pandemic, we may have agreed new terms and conditions with our suppliers and airlines, which cannot be rescinded.

We appreciate how stressful this situation is and we thank you for your patience and understanding in these unprecedented times and that we are doing our best to communicate with all concerned as quickly as we can.

 

02 March 2020

The Australian Government has updated their travel advice for China to ‘Do Not Travel’.  MW Tours considers our passengers’ health and wellbeing to be our top priority, and we are currently not charging amendment fees for any of our guests booked to travel to China between now and the end of May 2020.  Alternatively travellers are able to cancel their bookings without fees and MW Tours will hold a credit on file for future travel within 12 months.  For travel in Jun and onwards, our standard change and cancellation policy applies.  For travellers booked to any of our other destinations, our usual change and cancellation fees apply.  We will continue to monitor the situation and will update our advice as required.

Our terms and conditions can be found here:  https://www.mwtours.com.au/terms-and-conditions/www.mwtours.com.au/ter

The Australian Government’s travel advice can be found here:  www.smartraveller.gov.au/destinations/asia/china

 

Should you have any questions, please contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au

 

07 February 2020

The Australian Government has updated their travel advice for China to ‘Do Not Travel’.  MW Tours considers our passengers’ health and wellbeing to be our top priority, and we are currently not charging amendment fees for any of our guests booked to travel to China between now and the end of March.  Alternatively travellers are able to cancel their bookings without fees and MW Tours will hold a credit on file for future travel within 12 months.  For travel in April and onwards, our standard change and cancellation policy applies.  For travellers booked to any of our other destinations, our usual change and cancellation fees apply.  We will continue to monitor the situation and will update our advice as required.

 

Our terms and conditions can be found here:  https://www.mwtours.com.au/terms-and-conditions/

The Australian Government’s travel advice can be found here: https://www.smartraveller.gov.au/destinations/asia/china

 

Should you have any questions, please contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au

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