Trace Olsen (General Manager | National Sales)
My love for travel began when I was awarded ‘hairdresser of the year 1991’ (yes I’m that old!) and the prize was a trip to America! I returned home and my Hairdressing days were numbered because all I wanted to do was sell to everyone the benefits of travelling as much as they could! I sold my house at 21 and backpacked the world for an entire year starting with Thailand for a month then lived in London but toured all throughout Europe &Eastern Europe and the America’s. On my return, I started working for the FCTG as a Travel Consultant which was short lived but set the foundations for my knowledge of this incredible industry. Over the years I’ve worked for a few wholesalers in reservations and joined the team at On the Go Tours where I was given the opportunity to manage the area of QLD and promoted to National Sales/PR Manager. In my 7 years there I was humbled by winning the award ‘favourite BDM of the year’ two years running, which was voted by the FCTG agents. I also managed to take 9 agent famils to destinations like Eygpt, Jordan, Turkey, Russia, China, Vietnam, India, Sri Lanka and Croatia.
MW Tours took me on just 2 years ago now as the National Sales Manager, and have just been promoted to GM my favourite ever role in travel. I have continued to take agents to such places as Japan, Korea, India &Taiwan…… And recently managed a fabulous holiday in Boracay the Philippines with my best girlfriends. My next work trip will be back to Japan and I’ll be returning to the Philippines on a holiday to explore a few more of their 7,000 Islands!.
My favourite memories are when I called my son from the top of the Great Wall & he asked if I could see any Rabbits – clearly he watches too much TV! And my favourite countries are India for their amazing people food, diversity, architecture & history. And also the Philippines for their incredible people, food, value for money and beaches!!! Feel free to call me anytime to chat about this wonderful world we live in…..Oh & call me TRACE
Sean Flint (QLD Sales and Marketing)
Sean is a well-known industry identity, with close to 30 years’ experience in senior industry roles. His ability to be able to tell the great stories of his many travels to over 60 countries and his business acumen, have lead him to running his own successful Sales and Marketing company for 10 years in the Travel Industry. Qualifying what the client wants coupled with the experience of the trip has always been a passion for Sean. Having Travelled extensively through Asia many times, and having a great affiliation for Africa, his experiences underscore a great knowledge of the history and politics of these areas. Sean’s company FTM Australia represents MW Tours in Queensland.
Rachael Mann (Tour consultant)
My passion for travel came from travelling all different parts of the world when I was younger which has continued ever since. I was very fortunate in 2013 to land my first travel job with BYOjet, an online travel agency which gave me the privilege to work in different roles such as customer care, corporate sales and commercial analysis. Destinations I have visited include USA, China, Thailand, Indonesia, Singapore, Noumea, Vanuatu, Philippines, France, Italy and New Zealand.
What I enjoy most about this industry is that we give people all around the world the opportunity to create incredible memories through travel and that it is so much more than just commission and TTV.
My next destination I wish to travel to is Vietnam !
Ben Haigh (General Manager | Operations & Reservations)
Ben started his working career as an award winning chef before joining the Travel Industry in 2003.
Now-a-days Ben is an accomplished and experienced professional in the field of operational management and business improvement, with a wealth of knowledge of fast paced environments having been largely responsible for the development and growth, while being a part of the Senior & Executive Management teams, spending 9.5years with one of Australia’s leading Travel Innovators and also a short stint with one of Australia leading tech start-ups in the Automotive space.
Ben has also a lot of experience in the BPO arena and has managed teams both domestically and internationally (Fiji, New Zealand & Philippines) with experience in other areas such as research analysis, business reporting, change management, process automation, Work Force Optimisation and resource planning, B2B, B2C, business development and most of all Leadership. Ben’s leadership skills were strengthened with 5 years at the top flight of Australian Football as an National Youth League and A-League Referee where he officiated televised games on the weekends.
From all of Ben’s experience, came his passion for Travel starting with Harvey World Travel Lismore as the Sales & Marketing Manager, responsible for all regional marketing activities from Coffs Harbour to Tweed Heads, and over the years travelling extensively throughout West Coast US, Hawaii, Vietnam, Thailand, Philippines, Malaysia, Singapore and the South Pacific (Fiji, Vanuatu, New Caledonia, Samoa and New Zealand).
Working in the Travel Industry is one of the best industries you could be a part of, having the opportunity to travel whilst working, is an absolute pleasure, as not only do you get to learn and explore new cultures yourself with amazing experiences, you also get to be a part of your customers dreams day in, day out.
Debra Reilly (Tour Consultant)
My journey in the travel industry began back in 1984, when I was employed as a Foreign Exchange consultant with Thomas Cook. The next 12 years saw me progress to a travel consultant, assistant manager, and then Branch Manager.
Since moving from Victoria to Queensland some 14 years ago, I have taken on many different roles within the travel industry – corporate travel consultant, account manager, team leader just to name a few, with my last role prior to joining MW Tours, assisting sick and injured passengers return to Australia.
Many destinations have been ticked off my bucket list over the years like Egypt, Canada, Alaska, Abu Dhabi and Dubai, just to name a few.
My favourite destination would have to be Egypt and riding a camel at the Pyramids.
There are still many countries that I would like to visit and they include Africa and India.
Being part of this great industry, has not only allowed me to travel the world, but I have been able to assist people in making their dreams come true!!!
Craig Hunt (BDM VIC / TAS)
Since my first flight on an aeroplane I have been fascinated by travel. The travel to a destination, the experiences of visiting different places and the memories kept forever make travel an integral part of me. Asia was my first international destination and remains a favourite and now is always the best time to travel. The history and cultural differences excite me on every journey.
Both India and Africa are fascinating. Differences in culture, wildlife experiences and meeting the people are highlights when I travel.
Travel is a growth experience and I encourage all to learn and grow from the experiences that travel can offer.
Travel when you can.
Simon Langbein (BDM SA/WA/NT)
Simon is a Travel and Tourism Industry Professional with over 25 years’ experience in the travel industry. With experience ranging from Tour Management, Operations & Sales, Aviation Sales & Account Management and International Hotel Operations and Management experience based overseas. Simon's skills set also includes: Retail Travel, Wholesale Operations, the MICE market as well as Corporate / TMC Sales & Account Management. He is a keen sailor and has competed in three Sydney to Hobart Yacht Races with a best result finishing third in division.
My passion for travel began when I caught the travel bug aged 14 and it never left me. I was destined to have a career in travel!
In 2001 I moved to the USA and worked in Colorado for a ground transport tourism company. My love of the USA grew and I explored a lot of what the country had to offer. I returned home and joined STA Travel, rising to Manager. This was a great stepping stone early in my career, but bitten by the bug I was itching to travel again and spent two years travelling through Europe, working and enjoying what the world has to offer.
I returned to Sydney to complete my Diploma in Events Management while working as a Sales Executive for an Australian coach touring company. It was an exciting time being on the other side of the desk, until I saw the retail world calling again. I jumped at the opportunity to become Manager of Harvey World Travel Eastgardens. I was very proud of the many awards the agency was winning within the first 12 months of taking on my role such as Most Improved Agency.
I was lucky enough to move into a boutique event agency before having my first daughter and moving into the roll of self employed mobile travel agent. This was a great work life balance and i squeezed in having a second daughter during this time!
Over the past 15 years I have travelled to many unforgettable places such as India, Nepal, China, Vietnam, USA, South Africa,Cambodia, Turkey, Russia, Bosnia, Germany, England, Scotland, Greece & France just to name a small selection and experienced amazing things such as zip lining off the Great Wall of China, cruising down the Ganges in India, watching the sunset over Taj Mahal, camel ride on Broome beach and a helicopter flight over the Bungle Bungles just to name a few.